@a客服经理案头手册@Ake fu jing li an tou shou ce@f(澳) 达琳 D.理查德著@d= The customer response managment handbook building,rebuilding and improving your results@fDarlene D.Richard@g张景新译@zeng
210
@a北京@c机械工业出版社@d2004.02
215
@a358页@c图@d24cm
225
2
@a客户服务实务丛书@Ake hu fu wu shi wu cong shu
300
@a并列题名：The customer response managment handbook building,rebuilding and improving your results
@aThe customer response managment handbook building,rebuilding and improving your results@zeng
606
0
@a企业管理:销售管理@j手册
690
@aF274-62@v4
701
1
@a理查德,@Ali cha de@bD. D.@g(Richard, D. D.)@e澳@4著
702
0
@a张景新@Azhang jing xin@4译
801
0
@aCN@c20070907
905
@dF274-62@eL354
客服经理案头手册/(澳) 达琳 D.理查德著= The customer response managment handbook building,rebuilding and improving your results/Darlene D.Richard/张景新译.-北京：机械工业出版社，2004.02
358页：图；24cm.-(客户服务实务丛书)
并列题名：The customer response managment handbook building,rebuilding and improving your results
