@aService Operations Management / @cJames A.Fitzsimmons, Robert S. Sullivan.
260
@aNew York :@bMcGraw-Hill Book Company,@c1982.
260
@aBerkeley :@bOsborne McGraw-Hill.
300
@a449 p. ;@c26cm.
Service Operations Management / / James A.Fitzsimmons, Robert S. Sullivan.-New York : : McGraw-Hill Book Company, , 1982.-Berkeley : : Osborne McGraw-Hill.